Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 23318
VM0023318Goldmember23318@example.test · +601110023318 · Preferred outlet: OPLUMO Outlet 12
App UserFamily
Consent Status
Opted Out
Points Balance
2,576
Current loyalty balance
Lifetime Spend
RM 3,221
Across 24 visits
Total Visits
24
Since 2025-03-11
Average Order Value
RM 111
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
163d
2026-04-29
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,576 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 12
Outlet purchase
2026-04-17 · Member activity · RM 83.25
App session
2026-04-05 · OPLUMO Outlet 12
Points credited
2026-03-24 · Member activity · RM 94.35
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 12
Outlet purchase
2026-02-28 · Member activity · RM 105.45
Points credited
2026-02-16 · OPLUMO Outlet 12
Outlet purchase
2026-02-04 · Member activity · RM 116.55