Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 23314
VM0023314Silvermember23314@example.test · +601110023314 · Preferred outlet: OPLUMO Outlet 8
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,705
Current loyalty balance
Lifetime Spend
RM 2,131
Across 45 visits
Total Visits
45
Since 2024-06-21
Average Order Value
RM 48
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
48d
2026-08-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,705 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 8
Outlet purchase
2026-08-10 · Member activity · RM 36.00
App session
2026-07-29 · OPLUMO Outlet 8
Points credited
2026-07-17 · Member activity · RM 40.80
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 8
Outlet purchase
2026-06-23 · Member activity · RM 45.60
Points credited
2026-06-11 · OPLUMO Outlet 8
Outlet purchase
2026-05-30 · Member activity · RM 50.40