Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 23311
VM0023311Goldmember23311@example.test · +601110023311 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
3,108
Current loyalty balance
Lifetime Spend
RM 3,886
Across 37 visits
Total Visits
37
Since 2024-11-29
Average Order Value
RM 109
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
31d
2026-09-08
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,108 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-08 · OPLUMO Outlet 5
Outlet purchase
2026-08-27 · Member activity · RM 81.75
App session
2026-08-15 · OPLUMO Outlet 5
Points credited
2026-08-03 · Member activity · RM 92.65
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 5
Outlet purchase
2026-07-10 · Member activity · RM 103.55
Points credited
2026-06-28 · OPLUMO Outlet 5
Outlet purchase
2026-06-16 · Member activity · RM 114.45