Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 23309
VM0023309Silvermember23309@example.test · +601110023309 · Preferred outlet: OPLUMO Outlet 3
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,377
Current loyalty balance
Lifetime Spend
RM 1,721
Across 14 visits
Total Visits
14
Since 2025-09-07
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
163d
2026-04-29
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,377 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 3
Outlet purchase
2026-04-17 · Member activity · RM 85.50
App session
2026-04-05 · OPLUMO Outlet 3
Points credited
2026-03-24 · Member activity · RM 96.90
Win-back campaign delivered
2026-03-12 · OPLUMO Outlet 3
Outlet purchase
2026-02-28 · Member activity · RM 108.30
Points credited
2026-02-16 · OPLUMO Outlet 3
Outlet purchase
2026-02-04 · Member activity · RM 119.70