Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 23252
VM0023252Goldmember23252@example.test · +601110023252 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
3,466
Current loyalty balance
Lifetime Spend
RM 4,333
Across 30 visits
Total Visits
30
Since 2024-11-26
Average Order Value
RM 117
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
160d
2026-05-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,466 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 14
Outlet purchase
2026-04-20 · Member activity · RM 87.75
App session
2026-04-08 · OPLUMO Outlet 14
Points credited
2026-03-27 · Member activity · RM 99.45
Win-back campaign delivered
2026-03-15 · OPLUMO Outlet 14
Outlet purchase
2026-03-03 · Member activity · RM 111.15
Points credited
2026-02-19 · OPLUMO Outlet 14
Outlet purchase
2026-02-07 · Member activity · RM 122.85