Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02321
VM0002321Membermember2321@example.test · +601110002321 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
162
Current loyalty balance
Lifetime Spend
RM 203
Across 7 visits
Total Visits
7
Since 2026-04-07
Average Order Value
RM 32
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
77d
2026-07-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
162 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 10
Outlet purchase
2026-07-12 · Member activity · RM 24.00
App session
2026-06-30 · OPLUMO Outlet 10
Points credited
2026-06-18 · Member activity · RM 27.20
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 10
Outlet purchase
2026-05-25 · Member activity · RM 30.40
Points credited
2026-05-13 · OPLUMO Outlet 10
Outlet purchase
2026-05-01 · Member activity · RM 33.60