Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 23196
VM0023196Goldmember23196@example.test · +601110023196 · Preferred outlet: OPLUMO Outlet 9
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,553
Current loyalty balance
Lifetime Spend
RM 3,191
Across 28 visits
Total Visits
28
Since 2025-02-01
Average Order Value
RM 124
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
129d
2026-06-02
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,553 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
Recent activity
Member timeline
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 9
Outlet purchase
2026-05-21 · Member activity · RM 93.00
App session
2026-05-09 · OPLUMO Outlet 9
Points credited
2026-04-27 · Member activity · RM 105.40
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 9
Outlet purchase
2026-04-03 · Member activity · RM 117.80
Points credited
2026-03-22 · OPLUMO Outlet 9
Outlet purchase
2026-03-10 · Member activity · RM 130.20