Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 23186
VM0023186Membermember23186@example.test · +601110023186 · Preferred outlet: OPLUMO Outlet 16
LunchNew Joiner
Consent Status
Opted In
Points Balance
104
Current loyalty balance
Lifetime Spend
RM 130
Across 1 visits
Total Visits
1
Since 2026-08-07
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
45d
2026-08-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
104 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 16
Outlet purchase
2026-08-13 · Member activity · RM 85.50
App session
2026-08-01 · OPLUMO Outlet 16
Points credited
2026-07-20 · Member activity · RM 96.90
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 16
Outlet purchase
2026-06-26 · Member activity · RM 108.30
Points credited
2026-06-14 · OPLUMO Outlet 16
Outlet purchase
2026-06-02 · Member activity · RM 119.70