Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 23180
VM0023180Silvermember23180@example.test · +601110023180 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,070
Current loyalty balance
Lifetime Spend
RM 1,338
Across 18 visits
Total Visits
18
Since 2025-10-03
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
65d
2026-08-05
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,070 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 10
Outlet purchase
2026-07-24 · Member activity · RM 58.50
App session
2026-07-12 · OPLUMO Outlet 10
Points credited
2026-06-30 · Member activity · RM 66.30
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 10
Outlet purchase
2026-06-06 · Member activity · RM 74.10
Points credited
2026-05-25 · OPLUMO Outlet 10
Outlet purchase
2026-05-13 · Member activity · RM 81.90