Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 23177
VM0023177Goldmember23177@example.test · +601110023177 · Preferred outlet: OPLUMO Outlet 7
FamilyDelivery
Consent Status
Opted In
Points Balance
4,276
Current loyalty balance
Lifetime Spend
RM 5,346
Across 40 visits
Total Visits
40
Since 2024-06-13
Average Order Value
RM 109
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
146d
2026-05-16
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,276 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 7
Outlet purchase
2026-05-04 · Member activity · RM 81.75
App session
2026-04-22 · OPLUMO Outlet 7
Points credited
2026-04-10 · Member activity · RM 92.65
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 7
Outlet purchase
2026-03-17 · Member activity · RM 103.55
Points credited
2026-03-05 · OPLUMO Outlet 7
Outlet purchase
2026-02-21 · Member activity · RM 114.45