Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 23165
VM0023165Goldmember23165@example.test · +601110023165 · Preferred outlet: OPLUMO Outlet 12
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,419
Current loyalty balance
Lifetime Spend
RM 3,024
Across 37 visits
Total Visits
37
Since 2024-07-21
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
162d
2026-04-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,419 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 12
Outlet purchase
2026-04-18 · Member activity · RM 75.00
App session
2026-04-06 · OPLUMO Outlet 12
Points credited
2026-03-25 · Member activity · RM 85.00
Win-back campaign delivered
2026-03-13 · OPLUMO Outlet 12
Outlet purchase
2026-03-01 · Member activity · RM 95.00
Points credited
2026-02-17 · OPLUMO Outlet 12
Outlet purchase
2026-02-05 · Member activity · RM 105.00