Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Aiman 23148
VM0023148Silvermember23148@example.test · +601110023148 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,183
Current loyalty balance
Lifetime Spend
RM 1,479
Across 17 visits
Total Visits
17
Since 2025-11-02
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
53d
2026-08-17
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,183 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-17 · OPLUMO Outlet 12
Outlet purchase
2026-08-05 · Member activity · RM 75.00
App session
2026-07-24 · OPLUMO Outlet 12
Points credited
2026-07-12 · Member activity · RM 85.00
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 12
Outlet purchase
2026-06-18 · Member activity · RM 95.00
Points credited
2026-06-06 · OPLUMO Outlet 12
Outlet purchase
2026-05-25 · Member activity · RM 105.00