Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 23128
VM0023128Silvermember23128@example.test · +601110023128 · Preferred outlet: OPLUMO Outlet 9
High ValueWeekend
Consent Status
Opted In
Points Balance
1,685
Current loyalty balance
Lifetime Spend
RM 2,106
Across 13 visits
Total Visits
13
Since 2025-09-21
Average Order Value
RM 141
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
167d
2026-04-25
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,685 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-25 · OPLUMO Outlet 9
Outlet purchase
2026-04-13 · Member activity · RM 105.75
App session
2026-04-01 · OPLUMO Outlet 9
Points credited
2026-03-20 · Member activity · RM 119.85
Win-back campaign delivered
2026-03-08 · OPLUMO Outlet 9
Outlet purchase
2026-02-24 · Member activity · RM 133.95
Points credited
2026-02-12 · OPLUMO Outlet 9
Outlet purchase
2026-01-31 · Member activity · RM 148.05