Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 23114
VM0023114Goldmember23114@example.test · +601110023114 · Preferred outlet: OPLUMO Outlet 12
LunchNew Joiner
Consent Status
Opted In
Points Balance
4,298
Current loyalty balance
Lifetime Spend
RM 5,374
Across 26 visits
Total Visits
26
Since 2025-05-20
Average Order Value
RM 167
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
57d
2026-08-13
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,298 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 12
Outlet purchase
2026-08-01 · Member activity · RM 125.25
App session
2026-07-20 · OPLUMO Outlet 12
Points credited
2026-07-08 · Member activity · RM 141.95
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 12
Outlet purchase
2026-06-14 · Member activity · RM 158.65
Points credited
2026-06-02 · OPLUMO Outlet 12
Outlet purchase
2026-05-21 · Member activity · RM 175.35