Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 23069
VM0023069Goldmember23069@example.test · +601110023069 · Preferred outlet: OPLUMO Outlet 1
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,930
Current loyalty balance
Lifetime Spend
RM 4,914
Across 37 visits
Total Visits
37
Since 2024-08-28
Average Order Value
RM 124
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
124d
2026-06-07
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,930 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-07 · OPLUMO Outlet 1
Outlet purchase
2026-05-26 · Member activity · RM 93.00
App session
2026-05-14 · OPLUMO Outlet 1
Points credited
2026-05-02 · Member activity · RM 105.40
Win-back campaign delivered
2026-04-20 · OPLUMO Outlet 1
Outlet purchase
2026-04-08 · Member activity · RM 117.80
Points credited
2026-03-27 · OPLUMO Outlet 1
Outlet purchase
2026-03-15 · Member activity · RM 130.20