Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 23023
VM0023023Membermember23023@example.test · +601110023023 · Preferred outlet: OPLUMO Outlet 6
Birthday SoonLunch
Consent Status
Opted In
Points Balance
262
Current loyalty balance
Lifetime Spend
RM 328
Across 2 visits
Total Visits
2
Since 2026-05-02
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
142d
2026-05-20
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
262 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 6
Outlet purchase
2026-05-08 · Member activity · RM 126.75
App session
2026-04-26 · OPLUMO Outlet 6
Points credited
2026-04-14 · Member activity · RM 143.65
Win-back campaign delivered
2026-04-02 · OPLUMO Outlet 6
Outlet purchase
2026-03-21 · Member activity · RM 160.55
Points credited
2026-03-09 · OPLUMO Outlet 6
Outlet purchase
2026-02-25 · Member activity · RM 177.45