Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 23021
VM0023021Silvermember23021@example.test · +601110023021 · Preferred outlet: OPLUMO Outlet 4
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
1,802
Current loyalty balance
Lifetime Spend
RM 2,253
Across 40 visits
Total Visits
40
Since 2024-10-14
Average Order Value
RM 60
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
23d
2026-09-16
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,802 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-16 · OPLUMO Outlet 4
Outlet purchase
2026-09-04 · Member activity · RM 45.00
App session
2026-08-23 · OPLUMO Outlet 4
Points credited
2026-08-11 · Member activity · RM 51.00
Win-back campaign delivered
2026-07-30 · OPLUMO Outlet 4
Outlet purchase
2026-07-18 · Member activity · RM 57.00
Points credited
2026-07-06 · OPLUMO Outlet 4
Outlet purchase
2026-06-24 · Member activity · RM 63.00