Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
D2
Daniel 23010
VM0023010Silvermember23010@example.test · +601110023010 · Preferred outlet: OPLUMO Outlet 10
LunchNew Joiner
Consent Status
Opted In
Points Balance
2,208
Current loyalty balance
Lifetime Spend
RM 2,760
Across 20 visits
Total Visits
20
Since 2025-08-26
Average Order Value
RM 160
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
67d
2026-08-03
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,208 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 10
Outlet purchase
2026-07-22 · Member activity · RM 120.00
App session
2026-07-10 · OPLUMO Outlet 10
Points credited
2026-06-28 · Member activity · RM 136.00
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 10
Outlet purchase
2026-06-04 · Member activity · RM 152.00
Points credited
2026-05-23 · OPLUMO Outlet 10
Outlet purchase
2026-05-11 · Member activity · RM 168.00