Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 23009
VM0023009Goldmember23009@example.test · +601110023009 · Preferred outlet: OPLUMO Outlet 9
FamilyDelivery
Consent Status
Opted In
Points Balance
4,346
Current loyalty balance
Lifetime Spend
RM 5,433
Across 42 visits
Total Visits
42
Since 2024-08-31
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
31d
2026-09-08
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,346 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-08 · OPLUMO Outlet 9
Outlet purchase
2026-08-27 · Member activity · RM 101.25
App session
2026-08-15 · OPLUMO Outlet 9
Points credited
2026-08-03 · Member activity · RM 114.75
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 9
Outlet purchase
2026-07-10 · Member activity · RM 128.25
Points credited
2026-06-28 · OPLUMO Outlet 9
Outlet purchase
2026-06-16 · Member activity · RM 141.75