Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 23000
VM0023000Silvermember23000@example.test · +601110023000 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,295
Current loyalty balance
Lifetime Spend
RM 2,869
Across 26 visits
Total Visits
26
Since 2025-05-08
Average Order Value
RM 113
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
69d
2026-08-01
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,295 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-01 · OPLUMO Outlet 17
Outlet purchase
2026-07-20 · Member activity · RM 84.75
App session
2026-07-08 · OPLUMO Outlet 17
Points credited
2026-06-26 · Member activity · RM 96.05
Win-back campaign delivered
2026-06-14 · OPLUMO Outlet 17
Outlet purchase
2026-06-02 · Member activity · RM 107.35
Points credited
2026-05-21 · OPLUMO Outlet 17
Outlet purchase
2026-05-09 · Member activity · RM 118.65