Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 22997
VM0022997Goldmember22997@example.test · +601110022997 · Preferred outlet: OPLUMO Outlet 14
New JoinerHigh Value
Consent Status
Opted In
Points Balance
4,022
Current loyalty balance
Lifetime Spend
RM 5,028
Across 32 visits
Total Visits
32
Since 2025-03-03
Average Order Value
RM 137
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
27d
2026-09-12
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,022 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-12 · OPLUMO Outlet 14
Outlet purchase
2026-08-31 · Member activity · RM 102.75
App session
2026-08-19 · OPLUMO Outlet 14
Points credited
2026-08-07 · Member activity · RM 116.45
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 14
Outlet purchase
2026-07-14 · Member activity · RM 130.15
Points credited
2026-07-02 · OPLUMO Outlet 14
Outlet purchase
2026-06-20 · Member activity · RM 143.85