Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 22952
VM0022952Silvermember22952@example.test · +601110022952 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,029
Current loyalty balance
Lifetime Spend
RM 1,287
Across 42 visits
Total Visits
42
Since 2024-07-31
Average Order Value
RM 25
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,029 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 3
Outlet purchase
2026-07-27 · Member activity · RM 18.75
App session
2026-07-15 · OPLUMO Outlet 3
Points credited
2026-07-03 · Member activity · RM 21.25
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 3
Outlet purchase
2026-06-09 · Member activity · RM 23.75
Points credited
2026-05-28 · OPLUMO Outlet 3
Outlet purchase
2026-05-16 · Member activity · RM 26.25