Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 22951
VM0022951Goldmember22951@example.test · +601110022951 · Preferred outlet: OPLUMO Outlet 2
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
4,155
Current loyalty balance
Lifetime Spend
RM 5,195
Across 43 visits
Total Visits
43
Since 2024-04-24
Average Order Value
RM 110
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
142d
2026-05-20
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,155 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-20 · OPLUMO Outlet 2
Outlet purchase
2026-05-08 · Member activity · RM 82.50
App session
2026-04-26 · OPLUMO Outlet 2
Points credited
2026-04-14 · Member activity · RM 93.50
Win-back campaign delivered
2026-04-02 · OPLUMO Outlet 2
Outlet purchase
2026-03-21 · Member activity · RM 104.50
Points credited
2026-03-09 · OPLUMO Outlet 2
Outlet purchase
2026-02-25 · Member activity · RM 115.50