Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 02292
VM0002292Silvermember2292@example.test · +601110002292 · Preferred outlet: OPLUMO Outlet 15
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
1,599
Current loyalty balance
Lifetime Spend
RM 1,999
Across 22 visits
Total Visits
22
Since 2025-08-06
Average Order Value
RM 81
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
51d
2026-08-19
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,599 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-19 · OPLUMO Outlet 15
Outlet purchase
2026-08-07 · Member activity · RM 60.75
App session
2026-07-26 · OPLUMO Outlet 15
Points credited
2026-07-14 · Member activity · RM 68.85
Win-back campaign delivered
2026-07-02 · OPLUMO Outlet 15
Outlet purchase
2026-06-20 · Member activity · RM 76.95
Points credited
2026-06-08 · OPLUMO Outlet 15
Outlet purchase
2026-05-27 · Member activity · RM 85.05