Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 02290
VM0002290Silvermember2290@example.test · +601110002290 · Preferred outlet: OPLUMO Outlet 13
LunchNew Joiner
Consent Status
Opted Out
Points Balance
1,695
Current loyalty balance
Lifetime Spend
RM 2,119
Across 22 visits
Total Visits
22
Since 2025-07-28
Average Order Value
RM 110
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
60d
2026-08-10
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,695 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-10 · OPLUMO Outlet 13
Outlet purchase
2026-07-29 · Member activity · RM 82.50
App session
2026-07-17 · OPLUMO Outlet 13
Points credited
2026-07-05 · Member activity · RM 93.50
Win-back campaign delivered
2026-06-23 · OPLUMO Outlet 13
Outlet purchase
2026-06-11 · Member activity · RM 104.50
Points credited
2026-05-30 · OPLUMO Outlet 13
Outlet purchase
2026-05-18 · Member activity · RM 115.50