Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 02285
VM0002285Goldmember2285@example.test · +601110002285 · Preferred outlet: OPLUMO Outlet 8
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,902
Current loyalty balance
Lifetime Spend
RM 4,878
Across 29 visits
Total Visits
29
Since 2025-04-01
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,902 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 8
Outlet purchase
2026-08-06 · Member activity · RM 101.25
App session
2026-07-25 · OPLUMO Outlet 8
Points credited
2026-07-13 · Member activity · RM 114.75
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 8
Outlet purchase
2026-06-19 · Member activity · RM 128.25
Points credited
2026-06-07 · OPLUMO Outlet 8
Outlet purchase
2026-05-26 · Member activity · RM 141.75