Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 22844
VM0022844Membermember22844@example.test · +601110022844 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
663
Current loyalty balance
Lifetime Spend
RM 829
Across 27 visits
Total Visits
27
Since 2025-05-14
Average Order Value
RM 29
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
45d
2026-08-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
663 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 14
Outlet purchase
2026-08-13 · Member activity · RM 21.75
App session
2026-08-01 · OPLUMO Outlet 14
Points credited
2026-07-20 · Member activity · RM 24.65
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 14
Outlet purchase
2026-06-26 · Member activity · RM 27.55
Points credited
2026-06-14 · OPLUMO Outlet 14
Outlet purchase
2026-06-02 · Member activity · RM 30.45