Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 22795
VM0022795Silvermember22795@example.test · +601110022795 · Preferred outlet: OPLUMO Outlet 16
WeekendApp User
Consent Status
Opted In
Points Balance
2,059
Current loyalty balance
Lifetime Spend
RM 2,574
Across 16 visits
Total Visits
16
Since 2025-08-26
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
139d
2026-05-23
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,059 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 16
Outlet purchase
2026-05-11 · Member activity · RM 130.50
App session
2026-04-29 · OPLUMO Outlet 16
Points credited
2026-04-17 · Member activity · RM 147.90
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 16
Outlet purchase
2026-03-24 · Member activity · RM 165.30
Points credited
2026-03-12 · OPLUMO Outlet 16
Outlet purchase
2026-02-28 · Member activity · RM 182.70