Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 22736
VM0022736Membermember22736@example.test · +601110022736 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted Out
Points Balance
234
Current loyalty balance
Lifetime Spend
RM 293
Across 2 visits
Total Visits
2
Since 2026-04-28
Average Order Value
RM 168
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
146d
2026-05-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
234 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-16 · OPLUMO Outlet 8
Outlet purchase
2026-05-04 · Member activity · RM 126.00
App session
2026-04-22 · OPLUMO Outlet 8
Points credited
2026-04-10 · Member activity · RM 142.80
Win-back campaign delivered
2026-03-29 · OPLUMO Outlet 8
Outlet purchase
2026-03-17 · Member activity · RM 159.60
Points credited
2026-03-05 · OPLUMO Outlet 8
Outlet purchase
2026-02-21 · Member activity · RM 176.40