Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 22664
VM0022664Silvermember22664@example.test · +601110022664 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
1,083
Current loyalty balance
Lifetime Spend
RM 1,355
Across 23 visits
Total Visits
23
Since 2025-07-16
Average Order Value
RM 58
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
54d
2026-08-16
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,083 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-16 · OPLUMO Outlet 4
Outlet purchase
2026-08-04 · Member activity · RM 43.50
App session
2026-07-23 · OPLUMO Outlet 4
Points credited
2026-07-11 · Member activity · RM 49.30
Win-back campaign delivered
2026-06-29 · OPLUMO Outlet 4
Outlet purchase
2026-06-17 · Member activity · RM 55.10
Points credited
2026-06-05 · OPLUMO Outlet 4
Outlet purchase
2026-05-24 · Member activity · RM 60.90