Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 02263
VM0002263Silvermember2263@example.test · +601110002263 · Preferred outlet: OPLUMO Outlet 3
Birthday SoonLunch
Consent Status
Opted In
Points Balance
2,107
Current loyalty balance
Lifetime Spend
RM 2,634
Across 23 visits
Total Visits
23
Since 2025-05-03
Average Order Value
RM 107
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
128d
2026-06-03
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,107 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-03 · OPLUMO Outlet 3
Outlet purchase
2026-05-22 · Member activity · RM 80.25
App session
2026-05-10 · OPLUMO Outlet 3
Points credited
2026-04-28 · Member activity · RM 90.95
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 3
Outlet purchase
2026-04-04 · Member activity · RM 101.65
Points credited
2026-03-23 · OPLUMO Outlet 3
Outlet purchase
2026-03-11 · Member activity · RM 112.35