Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 22604
VM0022604Membermember22604@example.test · +601110022604 · Preferred outlet: OPLUMO Outlet 12
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
459
Current loyalty balance
Lifetime Spend
RM 574
Across 7 visits
Total Visits
7
Since 2025-12-29
Average Order Value
RM 78
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
176d
2026-04-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
459 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-16 · OPLUMO Outlet 12
Outlet purchase
2026-04-04 · Member activity · RM 58.50
App session
2026-03-23 · OPLUMO Outlet 12
Points credited
2026-03-11 · Member activity · RM 66.30
Win-back campaign delivered
2026-02-27 · OPLUMO Outlet 12
Outlet purchase
2026-02-15 · Member activity · RM 74.10
Points credited
2026-02-03 · OPLUMO Outlet 12
Outlet purchase
2026-01-22 · Member activity · RM 81.90