Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 22600
VM0022600Silvermember22600@example.test · +601110022600 · Preferred outlet: OPLUMO Outlet 8
High ValueWeekend
Consent Status
Opted In
Points Balance
1,442
Current loyalty balance
Lifetime Spend
RM 1,804
Across 32 visits
Total Visits
32
Since 2024-11-20
Average Order Value
RM 54
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
130d
2026-06-01
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,442 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 8
Outlet purchase
2026-05-20 · Member activity · RM 40.50
App session
2026-05-08 · OPLUMO Outlet 8
Points credited
2026-04-26 · Member activity · RM 45.90
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 8
Outlet purchase
2026-04-02 · Member activity · RM 51.30
Points credited
2026-03-21 · OPLUMO Outlet 8
Outlet purchase
2026-03-09 · Member activity · RM 56.70