Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 22579
VM0022579Platinummember22579@example.test · +601110022579 · Preferred outlet: OPLUMO Outlet 4
WeekendApp User
Consent Status
Opted In
Points Balance
5,140
Current loyalty balance
Lifetime Spend
RM 6,426
Across 44 visits
Total Visits
44
Since 2024-06-25
Average Order Value
RM 150
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
62d
2026-08-08
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
5,140 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 4
Outlet purchase
2026-07-27 · Member activity · RM 112.50
App session
2026-07-15 · OPLUMO Outlet 4
Points credited
2026-07-03 · Member activity · RM 127.50
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 4
Outlet purchase
2026-06-09 · Member activity · RM 142.50
Points credited
2026-05-28 · OPLUMO Outlet 4
Outlet purchase
2026-05-16 · Member activity · RM 157.50