Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Sarah 22495
VM0022495Goldmember22495@example.test · +601110022495 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
3,633
Current loyalty balance
Lifetime Spend
RM 4,542
Across 36 visits
Total Visits
36
Since 2024-12-12
Average Order Value
RM 143
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
36d
2026-09-03
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
3,633 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-03 · OPLUMO Outlet 5
Outlet purchase
2026-08-22 · Member activity · RM 107.25
App session
2026-08-10 · OPLUMO Outlet 5
Points credited
2026-07-29 · Member activity · RM 121.55
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 5
Outlet purchase
2026-07-05 · Member activity · RM 135.85
Points credited
2026-06-23 · OPLUMO Outlet 5
Outlet purchase
2026-06-11 · Member activity · RM 150.15