Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 22490
VM0022490Membermember22490@example.test · +601110022490 · Preferred outlet: OPLUMO Outlet 17
LunchNew Joiner
Consent Status
Opted In
Points Balance
618
Current loyalty balance
Lifetime Spend
RM 773
Across 9 visits
Total Visits
9
Since 2025-12-28
Average Order Value
RM 92
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
141d
2026-05-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
618 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 17
Outlet purchase
2026-05-09 · Member activity · RM 69.00
App session
2026-04-27 · OPLUMO Outlet 17
Points credited
2026-04-15 · Member activity · RM 78.20
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 17
Outlet purchase
2026-03-22 · Member activity · RM 87.40
Points credited
2026-03-10 · OPLUMO Outlet 17
Outlet purchase
2026-02-26 · Member activity · RM 96.60