Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 22445
VM0022445Goldmember22445@example.test · +601110022445 · Preferred outlet: OPLUMO Outlet 6
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,874
Current loyalty balance
Lifetime Spend
RM 3,593
Across 17 visits
Total Visits
17
Since 2025-12-13
Average Order Value
RM 175
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
12d
2026-09-27
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,874 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-27 · OPLUMO Outlet 6
Outlet purchase
2026-09-15 · Member activity · RM 131.25
App session
2026-09-03 · OPLUMO Outlet 6
Points credited
2026-08-22 · Member activity · RM 148.75
Win-back campaign delivered
2026-08-10 · OPLUMO Outlet 6
Outlet purchase
2026-07-29 · Member activity · RM 166.25
Points credited
2026-07-17 · OPLUMO Outlet 6
Outlet purchase
2026-07-05 · Member activity · RM 183.75