Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 22436
VM0022436Goldmember22436@example.test · +601110022436 · Preferred outlet: OPLUMO Outlet 14
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,725
Current loyalty balance
Lifetime Spend
RM 3,407
Across 28 visits
Total Visits
28
Since 2025-03-25
Average Order Value
RM 114
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
77d
2026-07-24
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,725 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-24 · OPLUMO Outlet 14
Outlet purchase
2026-07-12 · Member activity · RM 85.50
App session
2026-06-30 · OPLUMO Outlet 14
Points credited
2026-06-18 · Member activity · RM 96.90
Win-back campaign delivered
2026-06-06 · OPLUMO Outlet 14
Outlet purchase
2026-05-25 · Member activity · RM 108.30
Points credited
2026-05-13 · OPLUMO Outlet 14
Outlet purchase
2026-05-01 · Member activity · RM 119.70