Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 02240
VM0002240Goldmember2240@example.test · +601110002240 · Preferred outlet: OPLUMO Outlet 14
High ValueWeekend
Consent Status
Opted In
Points Balance
3,287
Current loyalty balance
Lifetime Spend
RM 4,109
Across 22 visits
Total Visits
22
Since 2025-05-02
Average Order Value
RM 171
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
147d
2026-05-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,287 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 14
Outlet purchase
2026-05-03 · Member activity · RM 128.25
App session
2026-04-21 · OPLUMO Outlet 14
Points credited
2026-04-09 · Member activity · RM 145.35
Win-back campaign delivered
2026-03-28 · OPLUMO Outlet 14
Outlet purchase
2026-03-16 · Member activity · RM 162.45
Points credited
2026-03-04 · OPLUMO Outlet 14
Outlet purchase
2026-02-20 · Member activity · RM 179.55