Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 22376
VM0022376Membermember22376@example.test · +601110022376 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted Out
Points Balance
898
Current loyalty balance
Lifetime Spend
RM 1,123
Across 12 visits
Total Visits
12
Since 2025-10-26
Average Order Value
RM 116
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
150d
2026-05-12
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
898 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-12 · OPLUMO Outlet 5
Outlet purchase
2026-04-30 · Member activity · RM 87.00
App session
2026-04-18 · OPLUMO Outlet 5
Points credited
2026-04-06 · Member activity · RM 98.60
Win-back campaign delivered
2026-03-25 · OPLUMO Outlet 5
Outlet purchase
2026-03-13 · Member activity · RM 110.20
Points credited
2026-03-01 · OPLUMO Outlet 5
Outlet purchase
2026-02-17 · Member activity · RM 121.80