Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M2
Michelle 22343
VM0022343Goldmember22343@example.test · +601110022343 · Preferred outlet: OPLUMO Outlet 6
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
3,233
Current loyalty balance
Lifetime Spend
RM 4,042
Across 27 visits
Total Visits
27
Since 2025-05-12
Average Order Value
RM 133
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
47d
2026-08-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,233 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-23 · OPLUMO Outlet 6
Outlet purchase
2026-08-11 · Member activity · RM 99.75
App session
2026-07-30 · OPLUMO Outlet 6
Points credited
2026-07-18 · Member activity · RM 113.05
Win-back campaign delivered
2026-07-06 · OPLUMO Outlet 6
Outlet purchase
2026-06-24 · Member activity · RM 126.35
Points credited
2026-06-12 · OPLUMO Outlet 6
Outlet purchase
2026-05-31 · Member activity · RM 139.65