Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K2
Kavitha 22313
VM0022313Goldmember22313@example.test · +601110022313 · Preferred outlet: OPLUMO Outlet 10
FamilyDelivery
Consent Status
Opted In
Points Balance
2,780
Current loyalty balance
Lifetime Spend
RM 3,476
Across 24 visits
Total Visits
24
Since 2025-03-12
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
162d
2026-04-30
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,780 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 10
Outlet purchase
2026-04-18 · Member activity · RM 126.75
App session
2026-04-06 · OPLUMO Outlet 10
Points credited
2026-03-25 · Member activity · RM 143.65
Win-back campaign delivered
2026-03-13 · OPLUMO Outlet 10
Outlet purchase
2026-03-01 · Member activity · RM 160.55
Points credited
2026-02-17 · OPLUMO Outlet 10
Outlet purchase
2026-02-05 · Member activity · RM 177.45