Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A2
Arun 22288
VM0022288Membermember22288@example.test · +601110022288 · Preferred outlet: OPLUMO Outlet 2
High ValueWeekend
Consent Status
Opted In
Points Balance
414
Current loyalty balance
Lifetime Spend
RM 518
Across 5 visits
Total Visits
5
Since 2026-06-04
Average Order Value
RM 125
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
55d
2026-08-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
414 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 2
Outlet purchase
2026-08-03 · Member activity · RM 93.75
App session
2026-07-22 · OPLUMO Outlet 2
Points credited
2026-07-10 · Member activity · RM 106.25
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 2
Outlet purchase
2026-06-16 · Member activity · RM 118.75
Points credited
2026-06-04 · OPLUMO Outlet 2
Outlet purchase
2026-05-23 · Member activity · RM 131.25