Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 22237
VM0022237Silvermember22237@example.test · +601110022237 · Preferred outlet: OPLUMO Outlet 2
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,191
Current loyalty balance
Lifetime Spend
RM 1,489
Across 13 visits
Total Visits
13
Since 2026-01-02
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
64d
2026-08-06
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,191 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 2
Outlet purchase
2026-07-25 · Member activity · RM 84.00
App session
2026-07-13 · OPLUMO Outlet 2
Points credited
2026-07-01 · Member activity · RM 95.20
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 2
Outlet purchase
2026-06-07 · Member activity · RM 106.40
Points credited
2026-05-26 · OPLUMO Outlet 2
Outlet purchase
2026-05-14 · Member activity · RM 117.60