Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 22186
VM0022186Silvermember22186@example.test · +601110022186 · Preferred outlet: OPLUMO Outlet 2
LunchNew Joiner
Consent Status
Opted In
Points Balance
1,846
Current loyalty balance
Lifetime Spend
RM 2,308
Across 18 visits
Total Visits
18
Since 2025-10-04
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
64d
2026-08-06
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,846 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 2
Outlet purchase
2026-07-25 · Member activity · RM 99.00
App session
2026-07-13 · OPLUMO Outlet 2
Points credited
2026-07-01 · Member activity · RM 112.20
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 2
Outlet purchase
2026-06-07 · Member activity · RM 125.40
Points credited
2026-05-26 · OPLUMO Outlet 2
Outlet purchase
2026-05-14 · Member activity · RM 138.60