Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
N0
Nurul 02217
VM0002217Membermember2217@example.test · +601110002217 · Preferred outlet: OPLUMO Outlet 8
FamilyDelivery
Consent Status
Opted In
Points Balance
720
Current loyalty balance
Lifetime Spend
RM 901
Across 13 visits
Total Visits
13
Since 2025-12-13
Average Order Value
RM 58
Member AOV
Preferred Outlet
OPLUMO Outlet 8
Most visited location
Last Visit
84d
2026-07-17
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
720 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 8
Outlet purchase
2026-07-05 · Member activity · RM 43.50
App session
2026-06-23 · OPLUMO Outlet 8
Points credited
2026-06-11 · Member activity · RM 49.30
Win-back campaign delivered
2026-05-30 · OPLUMO Outlet 8
Outlet purchase
2026-05-18 · Member activity · RM 55.10
Points credited
2026-05-06 · OPLUMO Outlet 8
Outlet purchase
2026-04-24 · Member activity · RM 60.90