Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J2
Jason 22138
VM0022138Goldmember22138@example.test · +601110022138 · Preferred outlet: OPLUMO Outlet 5
LunchNew Joiner
Consent Status
Opted Out
Points Balance
2,745
Current loyalty balance
Lifetime Spend
RM 3,432
Across 17 visits
Total Visits
17
Since 2025-10-19
Average Order Value
RM 169
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
67d
2026-08-03
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
2,745 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 5
Outlet purchase
2026-07-22 · Member activity · RM 126.75
App session
2026-07-10 · OPLUMO Outlet 5
Points credited
2026-06-28 · Member activity · RM 143.65
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 5
Outlet purchase
2026-06-04 · Member activity · RM 160.55
Points credited
2026-05-23 · OPLUMO Outlet 5
Outlet purchase
2026-05-11 · Member activity · RM 177.45