Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 22136
VM0022136Platinummember22136@example.test · +601110022136 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
5,373
Current loyalty balance
Lifetime Spend
RM 6,717
Across 42 visits
Total Visits
42
Since 2024-04-30
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
154d
2026-05-08
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
5,373 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 3
Outlet purchase
2026-04-26 · Member activity · RM 99.00
App session
2026-04-14 · OPLUMO Outlet 3
Points credited
2026-04-02 · Member activity · RM 112.20
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 3
Outlet purchase
2026-03-09 · Member activity · RM 125.40
Points credited
2026-02-25 · OPLUMO Outlet 3
Outlet purchase
2026-02-13 · Member activity · RM 138.60