Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S2
Siti 22105
VM0022105Goldmember22105@example.test · +601110022105 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
3,927
Current loyalty balance
Lifetime Spend
RM 4,910
Across 33 visits
Total Visits
33
Since 2025-01-06
Average Order Value
RM 122
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
65d
2026-08-05
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,927 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 6
Outlet purchase
2026-07-24 · Member activity · RM 91.50
App session
2026-07-12 · OPLUMO Outlet 6
Points credited
2026-06-30 · Member activity · RM 103.70
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 6
Outlet purchase
2026-06-06 · Member activity · RM 115.90
Points credited
2026-05-25 · OPLUMO Outlet 6
Outlet purchase
2026-05-13 · Member activity · RM 128.10