Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H2
Hakim 22100
VM0022100Goldmember22100@example.test · +601110022100 · Preferred outlet: OPLUMO Outlet 1
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
2,697
Current loyalty balance
Lifetime Spend
RM 3,372
Across 23 visits
Total Visits
23
Since 2025-04-22
Average Order Value
RM 140
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
139d
2026-05-23
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,697 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-23 · OPLUMO Outlet 1
Outlet purchase
2026-05-11 · Member activity · RM 105.00
App session
2026-04-29 · OPLUMO Outlet 1
Points credited
2026-04-17 · Member activity · RM 119.00
Win-back campaign delivered
2026-04-05 · OPLUMO Outlet 1
Outlet purchase
2026-03-24 · Member activity · RM 133.00
Points credited
2026-03-12 · OPLUMO Outlet 1
Outlet purchase
2026-02-28 · Member activity · RM 147.00